Shipping

14-Day Return Window

You have 14 days from the date you receive your order to request a return or exchange. To arrange this, please complete via our returns portal with your order number and the item(s) you'd like to return.

Once we've confirmed your return, you then have a further 14 days to send the item back to us, in line with UK consumer protection law.

Condition of Returned Items

To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and unused

• In their original condition with all tags attached

• Returned in their original packaging

Items returned that show signs of wear, damage, odour (including perfume or deodorant), or missing tags will not be accepted, and we reserve the right to send these back to you.

Exchanges

Exchanges are subject to stock availability. If your requested size or piece is unavailable, we'll offer a refund instead. Because much of our range is produced in limited quantities, we recommend requesting your exchange as early as possible within the 14-day window.

Refunds

Once we've received and inspected your return, we'll process your refund within 14 days to your original payment method. You'll receive an email confirmation once this has been done. Please note your bank or card provider may take a few additional days to show the refund in your account.

Original delivery charges are non-refundable, except where the return is due to a fault, damage, or an error on our part.

Faulty, Damaged, or Incorrect Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item arrives faulty, damaged, or not as described:

• You may be entitled to a repair, replacement, or refund

• Please contact us at info@studiobaida.com within a reasonable time of noticing the issue, ideally with photos of the fault

• We will cover the cost of returning faulty or incorrect items

Sale and Discounted Items

Full-price items follow the policy above. Sale items are final sale and are not eligible for return or exchange, unless the item is faulty.

International Orders

International customers are welcome to return items under the same 14-day policy. Return shipping costs, and any customs charges incurred, are the customer's responsibility unless the item is faulty or incorrect. We recommend using a tracked and insured service for international returns.

Contact Us

For any questions about your return or exchange, reach out to us at info@studiobaida.com and our team will be happy to help.